According to the CEO of Securus Technologies Inc, Richard A. Smith, their company offers the largest portfolio of inmate communication solutions in the industry. The company has recently announced that they have secured five more patents for their software. Between 2013 and 2016, the company has received approval for 36 patents out of the 90 patents that they had filed for. The remaining ones are still being processed and are expected to receive their patents soon. This addition has increased the number of patents by the company to 248. It is one of the largest numbers of patents that any company in the communications holds. Some of the products are in the areas of inmate calling services, video visitation services, audio calling services, fraud detection and much more.
Securus Technologies is the top provider of technology solutions to law enforcement agencies, public safety and also correctional agencies. Working in the sheriff’s department, I have first-hand experience of its software. We received training for the system after it was installed in our premises. Using it, we have been able to catch criminals and also provided proofs immediately to the legal department so that they do not find loopholes and get away with the crime. Their software has made our work faster and efficient in many ways that were unimaginable till a few years back. The legal proceedings too have become easier as we can provide the court with the proofs that they need to prosecute the criminals for their crimes.
The customer service team at the Securus technologies have been the recipient of many awards for their exceptional service. In addition, they also receive emails and letters from their clients about their products and customer service. These motivate the company employees to work harder and to ensure that their customer service is always top notch.